Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of e-mail email address provided by the customer upon ordering. An order number will be provided via e-mail which can be used to track the status of the delivery. A delivery charge will be applicable on orders below R2000 unless otherwise stipulated – customers will be made aware of said delivery charge upon checkout of their order.
When orders are placed with us, you will be prompted to specify your preferred delivery address, you will be advised on the cost of delivery and if delivery to your address is possible.
The offering on this website is available to South African clients only.
Expect up to 7 working days for delivery in most cases. Please note 7 working days is a guideline and the delivery may take longer/shorter having regard to relevant circumstances.
You will receive a confirmation email with your tracking number to check the status of your order once delivery has been confirmed.
Any person other than yourself who receives the goods at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf.
Should no one be in attendance at the time of delivery, the goods will be returned to the courier company and a notice will be left at the delivery address to this effect. You will be required to contact your local courier agency to make new arrangements for delivery or collection.
Aliverti reserve the right to charge an additional delivery fee should it be required to make a further delivery if no one is at the delivery address to receive the goods.
You are required to ensure that you or an authorised person shall be in attendance at the delivery address during the agreed delivery slot and that appropriate access will be made available to the delivery company.
On delivery, the person accepting delivery shall be required to sign and print his/her name against a duplicate copy of the delivery note, to confirm receipt of the delivery. For verification purposes, our delivery company will be entitled to require the person accepting the delivery at the delivery address to produce a form of identification.
Should you require us to make delivery to any person or address other than a registered delivery address, for instance, a neighbour, we cannot be held liable for any loss or damage suffered by you or for any discrepancy in the order.
If your order is the incorrect size i.e. you ordered a size that does not fit you, you can send it back to be replaced with the correct size if the correct size is in stock – the correct size will be shipped out to you and you shall be responsible for the cost of the delivery service.