Refund Policy
The provision of goods and services by RETRO STAR (PTY) LTD is subject to availability. In cases of unavailability, RETRO STAR (PTY) LTD will refund the client in full within 30 days.
We want you to be happy with your purchase, if you are not completely satisfied, you may return the product to us and we will either replace it or issue you with credit in the case of a refund via an electronic voucher to be used for a future purchase at the www.aliverti.co.za subject to the terms below. This policy applies to products bought from www.aliverti.co.za only.
You may return items for in-store (www.aliverti.co.za) credit provided:
- the item is returned within 7 days of delivery
- it is undamaged and unused, with the original labels and stickers still attached
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable)
- it is not missing any accessories or parts
Products not eligible for returns:
The following products are not eligible for exchange or credit:
- electronic vouchers
- underwear
- jewellery
You are requested to return items without any undue delay. Aliverti reserves the right to refuse returns 7 days after the delivery date.
To arrange for a return please contact us via email: sales@aliverti.co.za as soon as possible.
If an item is returned due to an error on our side, we will remedy the error at our cost (e.g. item is defective, incorrect size was shipped to you).
When arranging for returns you will be required to enter the information requested, including the item/s being returned and the reason for its return. Only products purchased on our site may be returned in this manner. No items that have been worn, damaged, soiled or ripped will be accepted for replacement. All items are checked by Aliverti staff for visible factory defects before shipment is made to you.
The following will NOT be regarded as defects and will not entitle you to a return:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorised alterations to the product; and
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Once Aliverti has the goods in its possession and is satisfied with the condition of the goods then they will effect a credit in the case of a refund via an electronic voucher to be used for a future purchase at the www.aliverti.co.za.
On confirmation of a successful return, fashion and footwear products can be exchanged for a different size provided that such variation is available and is available at the same price as the product originally purchased. If such variation is not immediately available, we will issue you with in-store credit your account with the purchase price of the product.
We reserve the right to inspect the product to validate your return.
If your items are the wrong size (i.e. you ordered a size that does not fit) you can send them back to be replaced. If the correct size is in stock and subject to you meeting the return criteria above, we will ship the correct size out to you. You shall be responsible for the cost of this second delivery service. Shipping of the correct size will be done once payment for delivery has been received.
To avoid ordering the wrong sized items – please utilise our handy size conversion chart located in [URL to be inserted]
If you are unsure about your shoe size follow the steps below:
Place a piece of paper on the ground and stand on it with your weight slightly forward to ensure your foot is flat.
Draw a line behind your heel and another line in front of your longest toe. It’s common to have one foot longer than the other! use the longer foot to measure.
Measure the distance between the two lines in centimetres and find your measurement on the size chart located in [URL to be inserted] to find your best fit. Round up if your size falls in between.
If you return a product that does not comply with this policy, you may be liable to re-imburse Aliverti for the cost of collecting the product from you and the cost of having the product returned to you.